Eloqua Program builder (Program manager)

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

• 2+ years of work experience in database marketing, digital marketing or any related field;
• Campaign management experience in large scale marketing environment.
• Supporting marketing reporting needs and campaign execution
• Knowledge or experience with data Analytics, web analytics (Coremetrics, Omniture, NetInsight desirable)
• Knowledge of email marketing and related tools.
• Good communication and presentation skills;
• English – advanced;
• First class organizational skills
• Considered a plus:
• Experience in Administering and executing: Eloqua 9/10, and /or comparable B2B campaign management solutions ( Salesforce, Campaign commander, Unica).
• Expert hands-on knowledge using leading campaign management platforms, tool administration and maintenance.
• Experience in using automated email tools or campaign reporting (click through, email open, responses, etc), Cognos.

• Working within the Eloqua instance to manage email communications [uploads / tests / sends], program builder, configuration, data management, reporting
• Work effectively with clients and colleagues and develop strong working relationships.
• Contribute to established best practices through experience gained from projects, customer engagements and research.
• Effectively manage time to deliver project components.
• Provide status reports and raise issues on a timely basis.
• Proactively identify and communicate potential issues and/or risks.
• Supporting and maintaining processes to work with departments internally or external agencies.
• Overseeing all files/job bags, both physical and digital, ensuring approvals are documented in writing and filed appropriately.

Training on Eloqua and customer specifics will be provided.

Person Specification:

• Team player
• Methodical / Analytical thinking
• Ambitious
• Innovative, creative
• Forward thinking
• Decision making under pressure
• Flexible
Natural interest in the direct, digital and database marketing industries, looking for online marketing as a career, either through study or career history.