Contract Renewal Administrator

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Currently we are looking to create a new team of 5 Contract Renewals Administrators for supporting the activity on the US market. Great opportunity for Excellent English speakers who are looking for international exposure, dynamic job and great working environment.

Bachelor degree or equivalent
Advanced English Speakers
Excellent Interpersonal and communication Skills
Excellent phone manner
International mindset
Proactive thinker and team player
Structured and process minded
Very detailed oriented
Obsessed with customer and quality
Able to multi-task, prioritize and work independently as well as in a team environment
Ability to present information clearly and concisely, in verbal and written forms and to communicate comfortably with diverse audiences at all levels of the organization
Knowledge of Office Package

Monday – Friday 2PM-11PM local time or 3PM-12AM (during Daylight Savings Time)

Currently we are looking to create a new team of 5 Contract Renewals Administrators for supporting the activity on the US market. Great opportunity for Excellent English speakers who are looking for international exposure, dynamic job and great working environment.

JOB SUMMARY

Responsible for the initiating, pricing and selling of service contract renewals.
Responsible for performing audits and discounting & contract terms & conditions.
Responsible for daily support of customer accounts, including on-going communication within assigned account base.
Initiates all contract invoices/credits.
Processes renewal PO’s received from customers & sales team.
Maintain service data base of all Intermec equipment sold.
Must possess a thorough understanding of customer requirements for support as well as Customer priorities.

JOB DESCRIPTION:

Responsible for revenue generation by selling contract renewals for all existing maintenance contracts, includes initiating, re-pricing, & editing prior to quoting customer. Involves interaction with international customer locations.
Audit all contracts (renewal) for approved pricing, discounting, signature authority, terms/conditions, etc. prior to invoicing.
Responsible for invoicing maintenance contracts renewal)
Direct contribution to achievement of departmental & company revenue goals.
Provide & maintain superior customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.
Research, submit for approval & issue credits as needed, which include interaction with customers, Credit Administration & field personnel to resolve customer issues as well as aged receivables.
Supports call center/receiving personnel on handling of customer repairs to insure correct equipment coverage. Strong decision making skills required.
Process special report requests for customers, both external and internal.
Function as back up for other co-workers
Other assignments as directed by manager.
Must remain aware of regulatory responsibilities and remain current in technical areas including Sarbanes-Oxley.

Honeywell Scanning & Mobility (HSM) is a strategic business unit in Automation and Control Solutions (ACS). HSM is a leading manufacturer of high-performance image- and laser-based data collection hardware, including rugged mobile computers and bar code scanners. Our product portfolio is one of the broadest in the AIDC industry, providing customers with solutions for vertical markets such as retail, healthcare, and transportation and logistics. We complement our innovative products with advanced software, service and professional solutions that enable customers to effectively manage data and assets. Our products increase productivity, improve operations and enhance customer service for customers around the world. HSM products are sold worldwide through a network of distributor and reseller partners.