Customer Service Representative French language for multinational company

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

GENERAL JOB REQUIREMENTS
(Knowledge, skills, experience):
- 1+ experience. As a plus, any experience in: Student associations or volunteering activities; Customer service; Financial / Accounting; Secretarial / Administrative; Back Office; Audit / Consulting
- PC and Microsoft Office tools knowledge
- Ability to easily adapt to different situations, efficient in stressful situation
- Resourceful, inventiveness
- Excellent communication skills
- Customer service mentality
- Ability to prioritize workload, and manage a high volume of work with accuracy
- Very good organization skills
- Ability to handle conflict situations
- English and one other European language-French

MAIN RESPONSIBILITIES:

Customer relationships
- Serve as single point of contact for Direct customers
- Answer to customer requests regarding open orders and claims
- Proactively communicate order status to customers

Order receipt and check
- Receive order from customer
- Check that order contains mandatory information and is adequately filled
- Check that order information is accurate
- Complete order information
- Forward checked orders to the order entry team

End-to-end order follow-up
- Uses internal tools to check order status
- Verify that order are scheduled within service level agreements
- Inform customers about deviations
- Take appropriate action in case of deviation
- Confirm order to customer within defined timeframe

Claims management
- Analyze and qualify claims
- Identify the corrective action to be taken
- Transfer instructions to the appropriate teams
- Collaborate with other team members to ensure claims are resolved appropriately

Invoices management
- Identify and analyze orders shipped but not invoiced
- Provide reason for no invoice
- Transfer instructions to appropriate teams to solve potential issues