Project Manager for Call Center

Telbridge is a company with an established market position in the outsourcing call centers, mainly specializing in insurance, finance and telecommunications. We operate since 2005 solely based on Polish capital. We now employ over 1,500 employees in 6 branches: Czestochowa, Radom, Torun, Warsaw, Kielce and now Bucharest.

The primary objective of the company is to satisfy the needs of the market related to the sale of products and services by phone. We focus on serving the above sales channels both outbound (outbound - active telemarketing, telesales, questionnaires, debt recovery), as well as inbound traffic (inbound - customer service, line ordering, help line).

We believe that the success of our call center services is mainly due to the highly trained and motivated teams of agents that we hire.

Our business model primarily involves:
- Employing the best possible candidates (offering a competitive basic salary and attractive real incentive programs),
- Regular investment in the development of the agents’ skills (eg . developing training programs for expected competencies and skills),
- Using a clear and meaningful system of job evaluation and rewards for being successful at work,
- Developing a relaxation training and the reduction of unwanted stress and inefficient level of motivation.

• Minimum 1 year of Project Management;

• Minimum 3 years of experience in coordinating a team (Preferably in a Call Center);

• Superior studies and knowledge in the sales domain;

• Great planning, leading, organizing and controlling abilities;

• Advanced knowledge of MS Office (especially Excel);

• Great interpersonal skills;

• Self-motivation and ability to motivate and lead a team;

• Advanced English knowledge;

• Coordinating a project for leaders in the Banking, Telecommunications and Insurance sectors;

• Maintaining professional liaisons with corporate clients;

• Reporting to the clients and the management board during all the project stages;

• Leading your team towards achieving their tasks;

• Identifying project needs and solving the occurring issues;

• Adequately using the company resources to be successful throughout the project.

• The possibility of growing with a company from its opening in Bucharest;

• Complete training and instruction package;

• Ongoing bonuses and promotion possibilities;

• Communication and travel for training with foreign management;

• Highly qualified managers – multinational leaders.

We are expecting your CV, in English, with the subject “PM_03.2014” at office@telbridge.ro .

Thank you!