Team Lead Customer Service - Dutch-Swedish Speaker

AUTO1 Group – Europe’s leading digital automotive platform
As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, wirkaufendeinauto.de and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners – operating in more than 30 European countries.
We move fast and love a good challenge. 6,000 employees with more than 90 nationalities: with our strong team, flat hierarchies, and fast decisions we’ve grown to become Europe’s clear market leader and don’t plan on stopping anytime soon.
Join us, building the best way to buy and sell cars.
#choosechallenge

Your skills

•Experience in the areas of customer service, business customer care, or similar with practice in the management and further development of employees
•Safe handling of ticket systems, inbound and outbound calls as well as escalation level management
•Hands-on mentality, a strong customer orientation as well as flexibility and fun in constantly tackling new challenges
•Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders
•Business fluent Dutch, Swedish and English skills, both written and spoken

Your new role

•Control the day-to-day operations together with your team, with the aim of further developing and establishing our claim of "best-in-class" service
•Support in the development of reports and optimize internal processes for a constant improvement of our working environment
•Take on the further development of your team
•Control and monitor important performance KPIs for the achievement of our goals
•Work closely with our internal departments and external stakeholders

Our offer
Permanent work contract, full time
Hybrid work, 1 week from the office, 1 week home
A nice office just 1 minute away from Pipera metro station
A warm team atmosphere and fun team events
Private health insurance via Medicover
Open communication and delivering results are more important to us than a dress code
Inclusive and respectful multicultural work environment
Personal development

• Performance bonus
• Medical subscription
• Trainings
• Courses
• Laptop