Technical Support Engineer (French speaking)

nShift este lider global în furnizarea de soluții de delivery management (SaaS). Colaborăm îndeaproape cu companii importante din e-commerce, retail, producție și transport 3PL, facilitând expedierea și returnarea fără efort a aproape un miliard de livrări în 190 de țări anual.

Oferim flexibilitatea de a lucra hybrid sau remote, indiferent de locație. Cultura noastră promovează echilibrul între viața personală si cea profesională, și autonomie în cadrul echipelor.

Descoperă-ți potențialul, construieşte-ți cariera şi hai să faci diferența la nShift!

Bachelor/Apprenticeship in IT/Service
Previous experience in IT-Support or Customer Service
SaaS experience
LogTech Experience (ERP/WMS/TMS)
Fluent in English and French
Nordic language skills are beneficial, but no requirement
Positive and team-oriented attitude
Customer-centric - with a professional demeanor
Good at time management
Structured and orderly with a sense of urgency
Flexible when the situation dictates it

Respond to customer requests in multiple channels
Deliver Service Requests and help resolve Incidents
Make sure we achieve SLA and CSAT goals
Be "ahead of the workload" through proactive measures
Expand your own Product/Domain knowledge
Participate in building a strong service-oriented team culture where knowledge sharing is central

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

• Hiring bonus
• Medical subscription
• Dental subscription
• Trainings
• Courses
• Bookster subscription
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Parking space
• Meal vouchers