QA CRM Administrator (FR)
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Angajator: | Internet Marketing Online |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 11.04.2024 |
Remote work: | Hybrid |
Internet Marketing Online este o firma specializată în Customer Support Services având departamente de front-office și back-office în industria de iGaming.
Cerinte
Requirements:
-> Mandatory: Intermediate level French and Advanced English;
-> Excel - intermediate level;
-> Experience in manual testing, would be a plus;
-> Attention to details, seriousness, involvement;
-> Time management and task prioritization;
-> Openness and ability / desire to learn things needed;
-> The ability to adapt to changes, flexibility.
Work schedule: from Monday to Friday, 11:00 - 19:00h RO time.
Tasks:
- Testing changes to the site's functionalities and preparation for implementation;
- Adding tickets for the technical team for bugs found on the site following periodic tests
or reported by customers;
- Ongoing ticket monitoring and testing before being implemented on the site;
- Investigation of problems reported by customers to the customer service and their
resolution;
- Collaboration with the technical team and other involved departments to add new
functionalities/options to the site;
- Customer service support for questions related to technical problems, promotions, site
functionalities;
- Creating and sending periodic reports and statistics;
- Support for CRM tasks: testing and scheduling newsletters, SMS campaigns; crediting
of free bets; setting up automatic offers.
- Bonus de performanta
- Bonus anual
- Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
- Abonament medical
- Abonament la sala sport
- Training-uri
- Cursuri
- Program de lucru flexibil
- Teambuilding-uri / excursii
- Petreceri/evenimente companie
- Laptop
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