Technical Product Consultant - German speaker

What you'll do

As a Product Consultant, you will be part of the agile development cycle in the Regnology area during the introduction/extension of our Abacus software product Abacus GMP with the main focus on client facing support activities. This entails:

• Answering/solving, routing and following up client requests via telephone, mail or ticket system
• Collecting all required data for a ticket to verify and analyze errors
• Understanding the applications, modules and components in order to find the quickest way to solve issues
• Identifying critical tickets and escalating these to the responsible teams
• Define, create and report ticket statistics according to SLAs
• Maintaining the FAQ page
• Close collaboration with national and international colleagues at all levels and skills within the organization, e.g. Software Engineers, Architects, etc.

Why we should decide on you

• Successfully completed university studies in the field of business administration, computer science or natural sciences.
• Experience in the fields of banking and accounting. Experience in regulatory reporting of credit institutions is a plus.
• Very good (spoken and written) level of German and English
• Affinity to IT and to technologies such as XML, SQL or XBRL. 
• Client- and service oriented, friendly and communicative
• Works well under pressure and extremely tight deadlines
• Experience with Customer issue tracking applications
• Experience in working in an ITIL process conform environment it’s a plus

Why you should decide on us

• Let’s grow together – our start-up character enables you to design our future. 
• We promote remote working and flexible working hours to create a positive work-life balance. 
• We provide you with the opportunity to take on responsibility and participate in international projects. 
• We offer you a stable job that is not affected by crises. 
• We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program. 
• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels. 
• Together we're better - meet your colleagues at our numerous team events. 
• We care about body and soul, we offer you numerous benefits such as meal vouchers, free drinks and of course (mental) health initiatives.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Your privacy is important to us:
If you are interested in this position, just send your application to recruiting@regnology.net and we will contact you. Of course, we will treat your application confidentially!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
 
Are you interested? Apply now!