Back office operator

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Employer: Linde Gaz Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 01.12.2016
    Short company description

    Now opening in Timisoara Linde Global Services aimed to support regional operations for improvement of customer services and customer satisfaction. Linde Shared Service Center Timisoara will centralize and consolidate customer support front-office and back-office activities from business across Greece, Cyprus, Poland, Slovakia, Czech Republic, Hungary. Activities will focus on: order taking and order maintenance, customer asset and master data management, price and contract management, billing, dunning and debt collection, account receivables management.

    Requirements

    - excellent communication skills
    - Greek, Polish, Czech, Turkish, language, at least intermediate level
    - computer skills Ms Office(word, excel, power point)
    - team player
    - organized and detail oriented person
    - customer focus
    - ability to meet deadlines against narrow deadlines
    - process, project and risk management
    - negotiation and conflict management
    - oriented towards continuous learning

    Responsibilities

    - create new customers on request and make the necessary checks before creation
    - receive signed contracts and input prices in the system
    - post and maintain billing data and issue bills
    - check accuracy off all data in the database
    - process and issue dunning letters and send these to customers
    - maintain check and adjust credit limits
    - input payments from customers in the system
    - gather data and prepare file for legal actions, if necessary