Technical Specialist - Directory Services

Overview

You should be comfortable working with different team members (Security, Operations, Help Desk, Architecture, end user computing) to collaborate and produce positive outcomes. Combination of Operations role and implementation of projects. Need someone to mature some platforms and decom/consolidate other platforms. We have a small team of 15 highly skilled level 2 and level 3 engineers on your team. Successful candidate would have previous management experience of remote international teams, ITIL experience. You would have owned and operated production security, operations, or IAM systems for medium to large enterprises.

Role Purpose

Individual responsibilities

• The role involves support of a wide variety of support by implementing global management, reporting and monitoring tools that can be run and maintained with minimal effort. A secondary requirement of the role is to provide SME operational support as required.
• The ideal candidate will have broad skills including solutions design, problem solving and resolution.

Team responsibilities

• The team proactively prevents and resolves issues that may affect services as well as responding to incidents.
• Support is also provided to application teams and other infrastructure teams to bring together a set of complex components in a cohesive manner

Main Responsibilities

• Provide guidance on Microsoft technologies, primarily Windows 2012/2016/2022 OS, Active Directory, DHCP, DNS, PKI.
• Write and maintain appropriate documentation for manual and automated processes.
• Take responsibility for engineering input into all related projects
• Ability to mentor and explain issue / resolution to non technical people
• Provide frequent status reports and maintain risks and issues for management.
• Proactively identify operational risks and implement long-term resolution.
• Ensure changes are correctly impact assessed and implemented.
• Assist with project work as well as BAU tasks. Participate in regular DR tests.
• Understand existing complex environment and navigate to a successful implementation of products
• Assist with out of hours / weekend changes/Provide on call support via a rota.
• Adhere to existing standards and processes.

Desirable Skills

• Quest toolset (RMAD / CAAD / ARS / Enterprise Reporter)
• Microsoft & Azure Certification.

Benefits

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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