Customer & Sales Support
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Employer: | Swicon IT Services |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 24.04.2024 |
Remote work: | Hybrid |
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.
Requirements
•Customer oriented
•Attention to details
•First-level university degree
• 2-3 years experience in Customer Support/Customer Service or similar
• Proficiency in English OR German OR Spanish OR Italian OR French
• Proficiency in Microsoft Office (mostly Excel)
• Communicative
Consultancy & Design of Product Offering:
• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
• Guide Sales and implement optimal catalogue structure
• Proactively informs Sales/Customer on any major change in offering or pricing
• Provide B2B solution consultancy (no B2Bi)
• Provide consultancy on product offering and pricing
• Performs triage on issues and redirects to appropriate teams
Catalogue Deployment & Maintenance:
• Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
• Proactively manage EOL and NPI in customer offering and catalogue
• Manage offering and pricing updates across BUs
• Meal tickets 20 lei/day
• Attractive salary package
• Medical subscription at Medicover
• 24 days annual leave
- Medical subscription
- Laptop
- Meal vouchers
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