Customer & Sales Support

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

•Customer oriented
•Attention to details
•First-level university degree
• 2-3 years experience in Customer Support/Customer Service or similar
• Proficiency in English OR German OR Spanish OR Italian OR French
• Proficiency in Microsoft Office (mostly Excel)
• Communicative

Consultancy & Design of Product Offering:
• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
• Guide Sales and implement optimal catalogue structure
• Proactively informs Sales/Customer on any major change in offering or pricing
• Provide B2B solution consultancy (no B2Bi)
• Provide consultancy on product offering and pricing
• Performs triage on issues and redirects to appropriate teams

Catalogue Deployment & Maintenance:
• Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
• Proactively manage EOL and NPI in customer offering and catalogue
• Manage offering and pricing updates across BUs

• Meal tickets 20 lei/day
• Attractive salary package
• Medical subscription at Medicover
• 24 days annual leave

• Medical subscription
• Laptop
• Meal vouchers