Senior Technical Success Manager

Snyk is the leader in developer security. We empower the world’s developers to build secure applications and equip security teams to meet the demands of the digital world.

- Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion
- 5+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America
- The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode)
- Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
- To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
- To thrive in a collaborative, fast-paced environment and as a part of a results oriented team

- Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
- Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
- Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products
- Mobilizing internal and external resources to remove barriers to adoption
- Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
- Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs:
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

• Performance bonus
• Medical insurance
• Life insurance
• Gym membership
• Trainings
• Remote work allowance / Utilities reimbursement
• Catering / free lunch
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Fun / Relax Area