Service Delivery Manager

Overview

Our Service Delivery Managers perform a multifaceted role. They are our technology ambassadors working to support our business functions with their corporate technology needs. They work with the business to understand strategy, supply and demand, service quality and business process and help develop delivery framework to meet delivery expectations.

They use their business process mapping and analysis skills to help translate business strategy into business process management transformation roadmaps and help agree the technology deliverables / scope. They will work with Project Management and Delivery SMEs to ensure the technology we delivery aligns to the business strategy and customer expectations.

During Operations, they will work with our Operations and Service Management team to formalise operational delivery plans and agree targets operational targets

This position requires someone to think independently and work well with others. This is a chance to make an immediate impact in our efforts to integrate platforms from our two legacy organizations. It is an opportunity to work for a great and growing company with hard-working people on best-in-class systems that are used by some of the largest enterprises worldwide.

As a SDM you will have opportunities to lead multiple projects across the project lifecycle to ensure delivery that is on time, in budget and within scope. You should have the ability to deliver high-quality work, while collaborating and brainstorming with other creative, knowledgeable, and dedicated colleagues in a dynamic, high-energy environment. Strong planning, organization and time management skills are key along with the ability to handle multiple complex projects at any one time.

Main Responsibilities

• Business Planning - begin eliciting business requirements and modelling processes (as-is/to-be, using Business Processing Mapping), recording in standard documentation, and discussing the project with leadership and other technology teams (i.e., Architecture, DevOps, Service Management)
• Supporting Senior Stakeholders to understand the business strategy and create Business Process Management Transformation Roadmaps and document technology deliverables.
• Definition and Design - facilitate workshops to evolve scope, gather detailed requirements, develop use cases, and begin visualizing the end result, using standard tools and techniques
• Ensure scope is well understood and documented and risk management processes are in place
• Manages project workstreams throughout the project lifecycle delivering results that meet the success parameters stated in the case and ensuring full-service delivery.
• Ensures all projects adhere to LSEG Group Standards for project methodology, governance, and risk management
• Work with Solutions Architect in defining potential technology solutions and ensuring adherence to architectural principles
• Collaborate with business and functional leads to socialise technology projects and obtain cross functional approvals from Legal, Group Risk, Compliance, LCH Ltd/LCH SA,
• Operations and Service Management - Ensure smooth transition to Support, agree SLA

• Where appropriate sits within the scrum team (If Agile project)
  • Support product owner on maintaining the backlog
  • Perform due diligence on user stories to ensure that they include all of the relevant detail as per definition of ready
  • Work with various collaborators to ensure that the priorities for each sprint/release are understood
  • Agree test script / service acceptance

Required Skills

• Previous experience programme / project management and in team co-ordination / management
• Previous experience of Know Your Customer / Cob Tool
• Demonstrable experience working throughout a project lifecycle, engaging with various collaborators, and managing and/or reviewing appropriate project documentation
• Strong experience in business analysis / business process mapping and ideation techniques
• Process Excellence / Process Discovery / Process Design and Implementation
• Stakeholder Management
• Operational Excellence
• Benchmarking & KPI Monitoring

• Degree in Computer Science or related technical field or equivalent experience
• Proven training in software development lifecycle or methodologies
• Good background in SaaS and knowledge of technology estates
• Understanding of Agile
• High level of proficiency with MS Office applications
• Project Management qualification by a recognizable institution is a plus (e.g., PRINCE2, APM),
• Certification in Business Analysis, by a recognizable institution is a plus
• Experience in large investment banking or financial services organisations is a plus
• Lean Six Sigma Methodologies a plus

Benefits:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.