Customer Support Specialist with German

We are Skywind Group, a privately held entertainment technology solutions provider. Since our establishment in 2012, we have been growing steadily alongside our partners and customers, proud to witness their own headway augmented by our products. We shape the future of our industry with world-class games, back-office and content management systems, hosting solutions, infrastructure, proprietary deep learning engine as well as a revolutionary user retention suite of products spanning 8 development centers across Romania, Cyprus, UK, Columbia and Malta.

➡️ Profile of the candidate:

Proficient in German & intermediate/proficient in English
Previous experience in a customer support role
A plus: You have previous experience with online gambling - working or playing, anything counts for this one! If you are new to thе business, don’t worry! Our lovely colleagues will teach you everything there is to know :)
Strong attention to detail in logging, updating and managing customer Support Tickets & LiveChat
Good at communicating with others - we love people who love chatting ! We chat a lot and so do our customers. We appreciate people who can speak openly and naturally
You take initiative in completing tasks & perform well under pressure
Availability for working in day shifts covering Monday-Sunday

➡️ What will you be doing?

It is not a remote job! You will be working full time from the office!

Handle all customer communication and requests through the communication channels established: E-mail, Chat, Calls (if any)
Identify the customer’s needs and assist with the appropriate solutions
Troubleshooting analysis
Act on behalf of the customer to get a resolution for the query received.
Escalate situations for the relevant departments when needed acting on behalf of the customers
Evaluate, review, and approve documents sent in by players and make sure that all tasks are performed in line with the set processes and procedures related to current flows

➡️ What do we offer:

✅Great place to work at a multinational fast-growing company where you can use your knowledge and ideas to re-shape current processes.
✅Because we care for our employees, we offer competitive salary & rewards
✅At the same time, as the health of our employees is very important to us, you will have private medical insurance
✅Professional growth, as we grow day by day

• Abonament medical
• Tichete de masa