Dispatch Center Operator with German

A Snapshot of Your Day:
Determine which procedure should be followed, according to defined documentation and Customer's information: product, inquiry type (sales, technical, emergency), country of origin.
How you'll make an Impact:

• Ensuring availability around the clock ??? three shift operation: 06:00-14:00, 14:00-22:00 and 22:00-06:00
• Answering incoming calls and recording received e-mails and their documentation (contact information of the customer and content of the request) in the ticket systems used (FootPrints, ServiceNow and Salesforce.com).
• Handling of tickets according to their content and the defined processes (detailed documentation is available for each process).
• Implementation of first level support
• Routing of requests to regional working groups
• Reporting of faults to defined on-call services around the clock
• The ability to work with customers (project managers, engineers, on-site technicians) and with Siemens Energy colleagues worldwide, in German and English

What You Bring:

• Fluent in English and German, both written and spoken; Language skills must be proven in advance by means of a test or certificate (e.g. TOEFL, min 94 points or min C1 according to the levels of the Common European Framework of Reference for Languages)
• Spanish with at least level B2
• Professional communication skills on the phone in dealing with different cultures
• Kindness
• Good PC skills (Win10, Microsoft365)
• Willingness to work shifts, including weekends and public holiday

Additional knowledge is an advantage:

• Work experience in call center or customer service
• Technical understanding
• Knowledge of the Siemens Energy Portfolio
• Handling of ticket/CRM systems (e.g. BMC FootPrints, Salesforce)

We are a small team, within Siemens Energy, consisting of 10 customer support operators and are looking for a new member to expand our team!Our customers are worldwide B2B, speak German or English and we are available for them 24/7.
Our office is called the Dispatch Center, mostly because we don't resolve the client's issues ourselves.Instead, we sort and forward the tickets concerning all Siemens Energy products to the right contacts, following defined procedures.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

We value equal opportunities and welcome applications from people with disabilities.



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