Booking Holdings Romania - Change and Communications Lead (Security & Fraud)

Booking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.

As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world's leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com.

Role description

The Change and Communications Lead supports the successful execution of change management initiatives and communications plans in alignment with the strategic priorities of the Security, Safety & Fraud Department at Booking.com.

This position will focus on the people-side of change, including how change impacts people and teams. This role relies on a solid understanding of how people go through change. Experience preparing, supporting, and equipping people to adopt changes is key.

In doing so, this role will anticipate and manage potential change impacts related to operating models, business processes, culture, behavior & skills and new ways of working. Over time, they will use their capabilities across multiple projects and simultaneous workstreams to enable successful adoption, scalability and value realization of change initiatives.

Key Job Responsibilities and Duties

• Using Change Management interventions (such as communications, learning managing change agent networks and stakeholder engagement etc.) to anticipate, plan and manage potential change impacts of Programs.
• Individually and collaboratively designing, developing & rolling out multiple change initiatives, including material creation, stakeholder engagement, and change administration
• Identifying and managing communication & engagement with key stakeholders and audiences to address change impacts, explain the change journey and realize the value of the case for change
• Engaging and influencing stakeholders and working collaboratively to drive strategic initiatives

Role Qualifications and Requirements

• Background of developing and implementing new ideas and improvements for change management practices and activities
• Ability to establish and maintain strong relationships (both within a team and across functions)
• Ability to effectively communicate in medium and large groups; Strong influencer in 1:1, multiple stakeholders and audiences
• Active listening and adaptability to the interlocutor's communication style
• Solid business acumen and understanding of organizational issues and challenges
• Being well-organized with a natural inclination for planning strategy and tactics
• Experience with large-scale organizational and/or cultural change efforts is an advantage
• Knowledge of similar industries and/or business projects is an advantage
• Bachelor's Degree
• Advanced English knowledge

Benefits & Perks

• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
• Working in a fast-paced and performance driven culture
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Competitive compensation and benefits package
• Vast amounts of data to validate your ideas and the opportunity to experiment with real users

Booking Holdings is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.