Customer Experience Specialist (SAP) - Hybrid

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

-Timely gather all relevant info to accurately respond to all customer queries related to: product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value;
-Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales);
-Validation and order entry of customer purchase orders within defined target;
-Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfillment (price discrepancy, credit holds, material exclusion etc);
-Covers order scheduling according customer specific requirements as well as internal stock availability.

-Bachelor’s degree (or equivalent experience);
-Business fluent in written and spoken English, other European languages represent a plus;
-1-2 years of Customer Support experience;
-Strong knowledge/experience with CRM/SAP and CRM/ERP system business processes;
-Medium level of MS office skills (Excel, Word, Outlook, PowerPoint).

Our offer:

-A culture that fosters inclusion, diversity, and innovation in an international work environment;
-Market specific training and ongoing personal development;
-Experienced leaders to support your professional development.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Medical subscription
• Medical insurance
• Trainings
• Courses
• Certifications
• Laptop
• Meal vouchers
• Holiday vouchers