Channel Programs Operations Specialist

Veeam(R), the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Master and enhance internal channel program policy and external processes for Veeam, aggregator/distributors and service provider partners to drive greater overall program knowledge, increase program compliance, and enhance the partner experience, while increasing revenue to Veeam.

You will interact with Programs, Sales and Internal operational resources while also coordinating with third party Aggregators/Distributors. Additionally, the team focus is towards ongoing advancement of operations to keep up with the needs of the global business.   The Global Channel business is growing rapidly so requires driving both structure and reacting to a fluid model with ongoing potential for changes. 

Key characteristics of Principal Accountabilities are:

• Support program & transaction platforms globally, including education, training and support of internal teams and external customers.  Tasks include day to day support, identification of ongoing program development improvements and system enhancements.   
• Provide operational and transactional support for Customers, Service Provider Distributors and Aggregators using the channel program platform.
• Support the roll out channel program policy refinements, capabilities and enhancements, including education, training and enablement of internal and external stakeholders to drive adoption
• Responsible for tracking and ensuring timely issue resolution around a variety of tasks related to the channel business from opportunity management, non-standard terms reviews, licensing, monthly consumption reporting, order processing, account consolidation and compensation
• Cross functional collaboration with various internal stakeholder groups to address ongoing tasks and quickly and efficiently resolve issues by identifying and achieving the best for Veeam outcome.
• Address overdue account reporting through escalation and follow up
• Develop and maintain operational and compliance metrics and KPIs
• Perform other duties as assigned

Requirements:

• Proven experience in operational support and channel engagement
• Experience should be in a like or similar industry with common characteristics with an emphasis on channel as well as cloud and service provider businesses.
• Global experience a plus
• Independent and organized thinker and influencer
• Customer focused problem solving and solutioning
• Ability to adapt and collaborate across internal and external stakeholders in a dynamic environment
• Proven ability to prioritize and execute assigned tasks
• Proficient user of salesforce.com, Excel and PowerPoint
• Strong communication skills (oral and written)
• Adept at developing relationships with new customers and internal teams 
• Fluent English, additional languages is a plus but not required

In Return You Can Expect

• A competitive mix of salary and generous benefits package which includes life insurance and a premium healthcare program for you, one adult dependent, and all your children.
• Extra benefits. We provide meal tickets worth 35 RON a working day and a pension scheme for your future financial security.
• The benefits platform. This is a monthly budget that you can spend on whatever enriches your life - think travel, sport, wellness, education, or language classes, to name a few.
• Excellent career opportunities. This includes professional training and education with access to the digital library Bookster, training courses and conferences, and around 20.000 resources dedicated to improve your skills and build on your talents.
• A multicultural team with more than 20 nationalities. Broaden your horizons by working alongside talented and energetic people with different perspectives.
• Tailored onboarding, buddy, and mentor programs so getting started is hassle-free.
• Employee Resource Groups. Our dedicated Veeamers form networks such as Women in Green and our Inclusion ERG. Our groups offer both a safe space to have open conversations, learning resources, and access to exclusive events.
• Volunteering days! You will enjoy 24 additional paid hours to give back to the community. Previously we've contributed to building animal shelters, cleaning mountains, and planting trees, among others causes close to our hearts.
• Wellness programs. It's important to us that our Veeamers feel their best, and our programs focus on work-life balance, as well as physical, mental, and nutritional wellbeing.
• More days off. The length of your tenure at Veeam is rewarded with additional vacation days for you to take and focus on what really matters to you.

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.