Customer Support Executive with French - Business Travel

EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.

- High school or Bachelor's degree;
- Fluency in spoken and written - French (B2/C1) and English (B2/B1);
- Previous experience in customer support - nice to have, but not mandatory;
- Very good interpersonal and client relationship management skills;
- Very good communication skills;
- PC skills, with knowledge of Microsoft Office, MS Excel & Word;

The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation and e-invoicing assistance in making online corporate travel arrangements.
- Processing Navigation Support and E-invoicing requests using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.
- Handling incoming calls for customer servicing activities, providing extraordinary customer service.
- Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.
- Performing website troubleshooting support to customers.

Benefits:

- Monthly Bonus for performance;
- Monthly Bonus for French skills;
- Monthly Fidelity Bonus;
- Monthly Lunch tickets;
- Private medical insurance;
- Monthly Transport allowance;
- Full-time and indefinite employment contract;
- Free online trainings and various certifications for skill development.