Customer Service Representative (with French)

About us

Global Remote Services, GRS, is the oldest and leading Independent Contact Centre provider in Romania, with ten years of experience in the Business Process Outsourcing (BPO) market.
Founded in January 2004, in Bucharest, GRS provides a broad range of multilingual and multi-channel contact center and back office services to organizations across Europe.

Global Remote Services has 3 offices in Romania, 2 in Bucharest and one, recently open, in Piatra Neamt. The company has now more than 500 employees and plans to continue its development.

Come join us!

Do you know another European language at an advanced level besides English? Let’s talk!

You don’t need previous experience because we are going to offer you all the necessary trainings. We are looking for ambitious and perseverant candidates willing to learn new skills and capabilities.

Our offices are close to the city center with easy access to the main transportation means. We value our team so we are careful to offer our employees an excellent work environment.

If you are interested in working in a challenging and constantly developing industry we will be happy to welcome you in our team!

Fluency in French
Good communication and interaction skills
Problem solving and analytical skills
Customer service orientation
Good PC knowledge (at user level)
An elevated team spirit
A previous call center experience is considered an advantage
Willingness to work in shifts
Experience in call center or sales would be an advantage

Calls management, both inbound and outbound;
Provide support to customers by phone or e-mail
Solve special situations following the existing procedures
Promote services and products

Flexible schedule, the possibility to work in shifts
Rewards according to your performance and involvement
Benefits package
Training and professional development at the highest level
A young dynamic and professional team to work with
Complex organizational processes