CUSTOMER REFERENCE SPECIALIST - EUROPEAN LANGUAGES (DETERMINED PERIOD CONTRACT)

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

- Excellent communication skills
- Excellent English language skills, both written and spoken
- Another European language - advanced language skills
- Very Good Team Player
- Good analytical / problem solving skills
- Very organized and result orientated, and able to drive initiative, prioritize assignments, and maintain focus on goals
- Strong personal drive with a keen sense of urgency, motivation, and tenacity in achieving results
- Strong computer skills as a user, to use in day to day job (MS Excel, Word, eMails, etc)
- Previous experience in a customer facing environment/ account management/ sales support would be a definite plus
- Previous experience in the Information Technology (or related) industry is a plus
- Good knowledge of any other language is a plus

- Recruit Reference Customers for the company meeting a specific criteria
- Consolidate from various sources the lead list of customers/contacts
- Be an "Expert" in a specific focus area eg. Product Line, Industry Vertical, etc
- Collate the required details about the Customer/contact from various sources within the company eg. Account Management, Sales, Product Development, Marketing etc.
- Use communication media like eMail & Phone extensively in contacting the right person at the customer end, and within the company as well.
- Be a language expert in one of the major global languages and hence do the recruitment for a country or cluster of countries that speak that language (in addition to English)
- Recruit Customers to be a Reference for the company for a specific product(s), and their willingness to be part of the Sales/Marketing activities (eg. Reference one-one call with prospects, Site Visit, collateral/content development, Web based forums, speaking engagements, analyst engagements, marketing campaigns, etc etc)
- Help put together brief pieces of collateral/content pertaining to the customer
- Update/maintain the details in our internal systems and be responsible for Data accuracy
- Help fulfill requests for Reference Customers from Sales & Marketing
- Service requests for References from Sales, based on various criteria like Product(s), Industry vertical, Country/Region, Themes, Business Processes, etc, using the standard processes/policies/tools, etc.
- Search for Customers/References in various internal sources for the right match
- Educate/Train people within the company on the standard model/processes/tools, etc
- Work closely with the in-country reference managers on specific opportunities