Workshop Management Associate with German
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world!
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
With over 3000 skilled professionals in Romania, Accenture provides top-quality services from Bucharest, Timisoara, Cluj Napoca, Targu Mures, Iasi and Brasov, for companies operating in a broad range of industries such as: banking and insurance, telecommunications, automotive, FMCG, energy and resources.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
Our Romania headquarter office is located in Bucharest, in Westgate Office Park, and we deliver services to our clients from the following offices: Brasov, Cluj, Tg. Mures, Timisoara, Iasi.
Find the latest news and information about our offices and get in touch with us on our Facebook Page - Accenture in Romania or on our website - accenture.ro/cariere.
-Bachelor Degree or equivalent experience desirable
-Excellent written and oral English and German language skills
-Strong written and verbal communication skills to enable you to articulate complex problems succinctly
-Confidence in handling and calculating financial information/ strong at math
-Experience in an enterprise support and/or customer service environment with a strong understanding and knowledge of support, customer service delivery and/or the consulting industry and processes would be considered advantage;
-Passion for and track record for delivering great customer experiences
-Strong organizational, communication, project management, negotiation, stakeholder management and problem-solving skills
-Ability to follow instructions, review team process documentation and provide knowledgeable feedback – be able to identify a red flag or roadblocks in the processes, report and address them in a proactive and timely manner
-Ability to develop and maintain good working relationships across functional groups. Ability to work independently, while in a team environment
-Organizational skills to be able to document and quickly reference information and knowledge provided by internal resources and manage multiple requests and deliver in a timely manner
-Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided
-Assist the Client Delivery personnel in identifying reactive customer cases that require their attention and action.
-Assist the Client Delivery personnel by distributing and delivering Security-related and Proactive Emails to Premier customers
-Assist the Client Delivery personnel coordinating and organizing workshops
-Provide quality delivery of service center catalog items in line with catalog process descriptions and SLAs through attention to detail, ownership of issues and follow-through on service center pilot services.
-Act as an escalation resource to Specialists to ensure delivery according to defined processes and service descriptions
-Carry out regular quality reviews to ensure the processes are being followed
-Ensure services are delivered to the agreed SLA’s. Where issues occur, log them and action them accordingly
-Collaboration with Client Delivery personnel to deliver consistent and predictable delivery of services in the catalog that contributes to high customer satisfaction
-Leverage changes to tools, offerings and recommend processes to further adapt and refine
-Provide feedback, reporting and data that contributes to refinement of processes, deliverables and communication streams with Client Delivery personnel, customers and Client business partners.