Credit Officer with Bulgarian or Polish

Employer: Goodyear Dunlop Tires Operations
Domain:
  • Accounting - Finance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.05.2018
    Short company description

    Founded in 1898, The Goodyear Tire & Rubber Company manufactures its products in 48 facilities in 21 countries, and has one of the most recognizable brand names in the world. Its global headquarters is in Akron, Ohio, USA.

    In Romania, Goodyear Dunlop is present since 1999 and it is represented by two different legal entities, Goodyear Dunlop Tires (Sales Office) and Goodyear Dunlop Tires Operations.

    Goodyear Dunlop Tires Operations Romania is the Global Business Services Center of Goodyear Dunlop EMEA. The GBS Center in Bucharest started back in July 2011. The core mission of the Center has always been to provide internal customer satisfaction with the shared responsibility of delivery - Driving performance as ONE TEAM.

    Requirements

    Education: Bachelor’s/College Degree in Accountancy
    1 to 2 years’ experience as a Credit Officer in business to business collections environment
    SAP AR experience
    Account Reconciliation and Complex Customer Payment Allocation
    Stop Credit and Terms -Exposure Management
    Exposure to OTC /OTR Processes, Dunning and Debt Recovery Processes, Solvency and Risk

    Knowledge & Skills:
    Accurate numeracy skills, Debt Analyst skills and understanding of Credit Management Lifecycle
    Good knowledge of Collateral and Security tools
    Intermediate computer literacy skills. Intermediate background in SAP and basic Excel skills a plus
    Strong negotiation and influencing skills
    English and Bulgarian/ Polish- verbal and written communication at a professional level
    Good problem solving and time management capabilities
    Strong Service Ethic
    Open minded to fast-paced and changing environment

    Responsibilities

    The opportunity:
    Contribute to the attainment of the company's cash flow and Past Due targets by the timely, efficient and appropriate collection of trading debts owed across an assigned portfolio of customers of Goodyear, in a manner compliant with Goodyear policies and procedures and applicable regulatory requirements.

    Undertake all activities reasonably required to ensure good customer service experience at each interaction and contribute to the payment of all trade debtors when they fall due or earliest practical time, together with any other activities as may be reasonable directed from time to time.

    Principle Duties and Responsibilities:
    Undertake all required day to day activities of an assigned portfolio of accounts to ensure Collection targets are reliably and consistently met. Day to day activities include responding to customer queries; inbound telephone calls; outbound telephone calls; problem resolution on behalf of customers; negotiation of extensions of time to pay where appropriate; account reconciliation; receipting and allocation of payments.
    Comply with the Goodyear Credit Policy, and all other applicable company policies and procedures in all respects
    Where delegated, exercise a decision-making capacity to place customers on, or remove them from, Stop Credit. Where delegation is exercised, justification for decision must be complete, appropriate and documented in accord with procedures. Where not delegated, any escalations should be complete, appropriate and contain a justified recommendation.
    Identify potential Bad and doubtful debts within customer portfolio or other potential operational risks or non-compliant activities and escalate in designated appropriate manner.