Customer Care Representative

Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).

We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.

Join us for Building a Better Connected World!

Good command of MS Excel and Outlook;
Very good communication skills (being able to listen, to understand and to give proper feedback);
Accept to work under shifts, 24*7.
Being able to stay focused under stress;
Advanced knowledge of English
Very good attention to details;
Being able to adapt quickly to changes of information;
Being able to work with time limits;
Being able to focus on multiple tasks at once and to assimilate a large amount of information in short period of time.

Receiving and processing requests for spare parts (via email, web platform or phone) efficiently in the company's ticketing system;

Maintaining constant collaboration with warehouses as well as customers to ensure delivery of spare parts within the service level agreement;

Allocate stock for pending to de delivered items;

Reply to all customer queries within the given deadlines, efficiently and effectively;

Keep a detailed report of the incoming and handled requests.