Service Desk Agent

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Employer: Hunt Recruitment
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 29.10.2018
    Short company description


    - Bachelor’s Degree, preferably in Computer Science
    - Good analytical skills
    - Customer Support knowledge is a plus
    - Experience with gambling applications is considered a plus
    - Excellent oral and written English communication skills
    - French is a plus
    - Must be able to work independently or as part of a team: time management and multi-tasking skills
    - SQL knowledge is preferred
    - Microsoft Windows and Office suite experience
    - Networking knowledge – beginner minimum
    - Remote access and virtualization technologies knowledge
    - Willing to work in shifts: 7:30/15:00 and weekends: 5 days out of 7 contract


    - Respond to queries coming on various written and spoken channels from internal customers across the world
    - Analyze and troubleshoot issues, regardless of how they come in
    - Monitor various High Availability tools and servers
    - Proactively monitor and supervise workings of servers, applications and service availability

    Other info

    Is a market leading sports betting, lottery and gaming solutions and service provider in Africa with a strong presence in more than 20 countries, and management satellite offices all around the world.