Helpdesk Support Specialist - German or Italian
Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).
We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.
Join us for Building a Better Connected World!
Moderate computer skills, PC & Internet;
Knowledge of Microsoft Windows;
Knowledge of Microsoft Word;
Excellent Customer Service Skills;
Professional Phone Manner;
Excellent written communication and documentations skills.
Provide quality customer service on every call/ email;
Communicate clearly and effectively with participants;
Promote good listening skills;
Recognizing and managing assertive customers;
NOTE: available for working in shifts.