Video Games Customer Support - with English

Angajator: Whyttest
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.04.2018
    Scurta descriere a companiei

    We are not your average video game and software testing company!

    Whyttest is a place where we can grow together and have a lot of fun. Here you won’t find any “rage quitters”, your ideas are listened and you have every chance to see them being put to the test.
    Also, we work best as a team, so you will find support, lots of friendly faces and people ready to help you any way they can. Not to mention the fact that you have many chances to level up in your career, learn new stuff and be one of the first people to play a game that isn’t on the market yet. In addition, you will have the chance to work on a wide variety of “toys” – all types of mobile phones, multiple PC configurations and HD consoles.
    With us you will have the opportunity to become part of an amazing crew that works hard to achieve a bug free game or software, that can pass the test of any customer, no matter how picky.
    Send us your CV! Exit the lobby and join our squad!

    Cerinte

    Required Skills and Competencies
    Written and spoken fluency in English.
    Patience. Has the ability to explain mechanics and situations several times when necessary; Is able to understand and overcome the language barrier.
    Empathy and customer oriented attitude: Interacts with others in a tactful manner; Understands the player’s perspective; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
    Experience working in player/customer support is preferable but not mandatory.
    Passion for games. Experience with online communities is a plus.

    Responsabilitati

    Responsibilities
    Responding to written tickets, by creating a player-centric experience.
    Maintaining low response times as defined by internal and external standards.
    Providing personalized responses wherever desirable.
    Providing updates on queue health, identifying, communicating and resolving ticket spikes and common issues.
    Representing the work of our partners to our players and providing best player experience.
    Working closely with the development team, to maintain strong communication channels with all involved parties.

    Alte informatii

    Any good challenge has its fruitful rewards:
    - Meal tickets, fresh fruits, tea & coffee
    - Relaxation room with Ping-Pong table, board games and consoles
    - On chair massage sessions
    - Individual Training Budget – we care very much about the professional as well as personal development of our heroes, so trainings are offered to our hard-working team members.
    - Annual bonuses (10% of the company’s revenue) given based on one’s achievements!
    - Team building events (Happy Fridays & others) At Whyttest, we have different events like team buildings, Happy Fridays and internal championships (eSports as well as real life games).
    We are not your average video game and software testing company! Whyttest is a place where we can grow together and have a lot of fun. Here you won’t find any “rage quitters”, your ideas are listened and you have every chance to see them being put to the test.

    Also, we work best as a team, so you will find support, lots of friendly faces and people ready to help you any way they can. Not to mention the fact that you have many chances to level up in your career, learn new stuff and be one of the first people to play a game that isn’t on the market yet. In addition, you will have the chance to work on a wide variety of “toys” – all types of mobile phones, multiple PC configurations and HD consoles.

    With us you will have the opportunity to become part of an amazing crew that works hard to achieve a bug free game or software, that can pass the test of any customer, no matter how picky.

    Send us your CV! Exit the lobby and join our squad!