HRO Associate with German (2 years contract)

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Employer: Wipro Digital Operations and Platforms
Domain:
  • Customer Support - Client Service
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.10.2018
    Short company description

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Requirements

    Requirements:

    - Fluent communication skills in English and German (preferably in a business context);
    - At least 1 year of previous experience in a BPO/Shared Service environment;
    - Ability to work in a global HR environment and ensure appropriate and efficient case resolution;
    - Strong understanding of HR specific processes and procedures;
    - Exposure to HR tools & technology;
    - Computer skills (Microsoft Office package, Keyboarding skills, E-mail etc);
    - Ability to deliver with accuracy and communicate effectively with all levels within the organization;
    - High level of attention to detail;
    - Effective team player.

    Responsibilities

    Responsibilities:

    As an HRO Associate, you will be responsible with the following tasks:

    - Performing basic HR transactions to resolve customer requirement;
    -Managing basic customer data into HR applications;
    - Responding to escalated queries and handle complex ones;
    - Working with SMEs, Process Experts and other enabler groups to find resolution to complex cases;
    - Communicating resolution to customers with clarity via the Chat or e-mail as per the case;
    - Tracking cases for all inquiries and requests using CRM tool;
    - Answering relatively routine process/policy/ procedure questions and providing HR information;
    - Maintaining service level agreements – accuracy and on-time delivery;
    - Acquiring up-to-date process knowledge through training and self-learning;
    - Escalating complex cases to next level as per defined process;
    - Working closely with enabler groups like SME and Training to develop knowledge material.

    Other info

    Benefits:
    - Opportunity to work in a fast growing company and in a multinational environment
    - Opportunity to grow in the organization and build a successful career path
    - Relocation assistance
    - Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    - Personal and professional development through a variety of training programs (hard/soft skills)