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Oracle Product Development
Oracle Advanced Customer Support
Oracle Software Support Services
Oracle Sales Consulting Center
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Education and Experience
- Business degree or equivalent work experience in service operations environment
- Trained/Experienced in cost management
- Experience of change control management
- Experienced in providing spreadsheet/presentations reporting and analysis
- Confident and able to com
- Accuracy and attention to detail
- Good organizational skills
- An ability to work under pressure
- An ability to work independently
- Self-driven individual with good oral and written communication skills
Required to provide reports and presents analysis of data on all aspects of regional service delivery organization to Operations Manager. Provides analysis on business procedures determining opportunities to improve operational efficiencies and cost savings. Defines business system reporting, process roadmaps and process strategies for implementation across region.
ROLES AND RESPONSIBILITIES
- Analyzes data and reports on all functionality within service delivery effecting cost of doing business. Understands business objectives
- Produces Field Reports that cover Logistics Delivery, Number of first time fix calls, KPI measurements, Partner Invoicing, Partner Score-carding, Partner Invoicing, Control Tower statistics reporting and all elements of Purchase Order requisition management
- Performs process or functional analysis and writes/reviews specifications, identifies gaps compared to operational requirements, drives issues with management for resolution and overall ensures the fulfillment of business requirements
- Evaluates procedures and set-up requirements of new business process/programs across region, ensuring roll-out improves business by constant reviewing of new activity, providing quality data confirming new process/program optimizes business support capabilities
- Responsible for day-to-day engagement with business and or process subject matter experts
- Advises and consults with Operations business teams to develop strategic roadmaps. Attends monthly/quarterly business reviews
- Drives change management activities for successful implementation of corporate initiatives