Storage Support Engineer

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Job duties are varied and complex utilizing independent judgment. * 4 years experience with Core products or 5 years experience with Applications products
* Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) * Fluency in English both verbally and written. Proficiency in Italian or French language desired.

This vacancy is for a Senior Engineer to support the Engineered Storage Domain products. Our portfolio includes fast growing products with the ZFS Storage Appliance, Flash FS Storage System, Solaris Cluster and Engineered Systems. For this job, you will: * Provide post-sales Engineered Storage support to Oracle customers and partners * Display and maintain high level of professional behavior at all times. * Assist in ensuring Oracle Services meet Customer Satisfaction goals. * Work on weekends / holidays as per the duty roster from time to time * Provide problem isolation and resolution. * Create knowledge documentation as necessary to assist with possible future problem resolution. * Act as an interface with Support, Sales and Professional Services organizations to ensure proper support delivery is available for customer needs. * Ensure proper implementation of corporate programs and processes. * Work closely with all levels of customer and external engineers and management on the most complex problems. * Perceived by customers to be the highest level of technical support Oracle Services has to offer * Prioritize workload and advance technical problems where appropriate to the next level of expertise * Effectively prioritize and manage personal list of outstanding customer queries.