L2 Support Engineer

Mandatory
- Very good communication skills in English, both written and spoken (at least level 4/5);
- Advanced VMware vSphere/ESX configuration and administration skills in medium to large enterprise environments (at least level 4/5);
- Advanced Linux administration skills (at least level 4/5);
- Solid Windows Server administration skills (at least level 3/5);
- Solid understanding of networking concepts;
- Experience with IT Security Compliance;
- Experience with system management/monitoring tools;
- Experience with operating systems services (NTP, DNS, SMTP);
- Experience writing medium complexity scripts in at least one language: Bash, Perl, Python, Ruby, Batch, PowerShell, etc.;
- Experience providing support in medium to large scale infrastructure environments;
- Experience using ticketing systems;
- General understanding of ITIL/IT Service Management concepts;
- Demonstrated ability to coordinate and work with global cross-functional teams;
- Able to effectively work through high pressure and complex situations;
- Demonstrated problem solving, interpersonal, and time management skills;
Nice to have
- Experience with OpenStack
- Professional certifications (e.g. RHCE, RHCSA, ITIL Foundation)

The candidate will be part of a global support team providing steady state support and production operations for a major enterprise cloud offering (Infrastructure-as-a-Service). Candidates must be available to perform planned off-hours changes per approved change/maintenance windows, as well as on-call support by rotation (scheduled) and off-hours interventions for high severity incidents as needed.

Responsibilities:
- Managing VMware hypervisors and guests running on a worldwide enterprise cloud;
- Interacting and working with both internal and external customers on issue resolution and new on-boardings;
- Performing system administration activities on Red Hat Enterprise Linux and/or Windows Server;
- Managing systems to corporate compliance policies;
- Administering and supporting cloud provisioning automation tools;