Account Manager - French & English

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

- Excellent verbal and written communication skills in French and English (fluent).
- Ability to effectively manage multiple priorities;
- Ability to work both independently and as a team member in an environment with frequent high volumes of work;
- Positive and professional attitude;
- Customer-focused attitude;
- Desire to perform in-depth research paying attention to detail;
- Background in Call Center Project Management Solutions
- Minimum 1 year proven experience in a Contact Center Arena as Project Manager/ Team Manager/ Team Leader
- Experience in e-commerce and customer care projects B2B and B2C
- Experience in managing teams; oriented to results and customer satisfaction
- Proactive attitude, results oriented
- Dynamic, flexible, positive thinking
- Good negotiation skills and ability to work directly with international clients
- Good performance under pressure
- Proficient with Microsoft Office
- Available for day shift schedule

- He/she will work in the Operations Department managing complex multilingual projects.
- Defines the parameters of the project in collaboration with partners, customers
- Monitor permanently the achievements of the project indicators and he/she is responsible to liaise with other departments to accomplish their
- Establishes the recruitment needs for achieving the project performance indicators set
- Come into direct contact with representatives of the projects from the customer part and establish with them the ways of action to achieve performance indicators
- Control the work processes of the projects that he/she coordinates, establishing active measures to improve training activities and proposing plans and training where necessary consider
- Offer suggestions for improving the activity and offers innovative ideas to the team members that coordinates
- Proposed changes in the operational projects and offer feedback to the clients based on the results after the test period
- Send regular reports to clients
- Follows the evolution of the supervisors and agents and take all necessary measures to improve it when necessary
- Allocate resources and responsibilities within team to deliver business results
- Involved and responsible for the selection, training, professional development and assessment of the subordinates