English Speakers for Client Support (night shifts)

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Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Public Relations
  • Telecommunication
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 22.02.2017
    Remote work: On-site
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Requirements

    - English Level C1
    - Willing to work full time on shifting schedules, afternoon and night shifts
    - Basic computer and internet navigation skills
    - Good communication skills with strong customer focus

    Responsibilities

    - Greet Consumers in a courteous, friendly, and professional manner using the procedures described by the custumer.
    - Listen attentively to Consumer needs and concerns and demonstrate empathy
    - Clarify Consumer requirements and probe for and confirm understanding of requirements or problem
    - Resolve Consumer requirements through first contact resolution
    - Confirm Consumer understanding of the solution and provide additional Consumer education as needed
    - Effectively transfer misdirected Consumer requests to an appropriate party
    - Contribute ideas on ways to resolve problems to better serve the Consumer and improve productivity
    - Update Consumer records
    - Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, team meetings, focus groups, formal training, and customer Help Systems (among other tools)

    Other info

    - Stable job - we offer permanent labor contracts
    - Flexible time - we offer flexible work schedules, with 8 hours per day
    - International career - we offer regular training (TELUS Academy) and international career opportunities
    - Multilingual exposure - we serve international clients daily � join us and improve your spoken and written language skills with native speakers
    - Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    - Community projects � we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!

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