COLLECTION OFFICER WITH ENGLISH, Bucharest

Employer: SalesConsulting
Domain:
  • Banks - Financial Institutions
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.02.2017
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    - Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas
    - Must be able to produce a minimum of outbound calls of 40 per day
    - Ability to problem solve and troubleshoot client issues
    - Strong decision-making skills
    - Must enter detailed notes into our ERP system
    - Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
    - Maintain an account base through telephone contact or written correspondence
    - Provide invoice copies and or statements to clients
    - Perform reconciliation of misapplied payments to client
    - Maintain accounts receivable past due balances at or below an acceptable level deemed by the Administration Manager
    - Communicate internally with various departments to answer questions or discrepancies that clients may have
    - Must be able to speak to account on your portfolio to the Credit Control Supervisor
    - Resolve customer disputes, negotiate repayment plans and perform detailed account reconciliations
    - Refer delinquent accounts to third-party collections
    - Other duties as required by management

    Responsibilities

    - Advanced English speaking skills. Ability to communicate quickly back and forth with clients
    - Outstanding verbal and written communication skills, organizational skills, and the ability to prioritize and multi-task required
    - Strong ability to effectively collect, while maintaining good customer relationships necessary with current customers
    - Ability to effectively manage time and handle high volume
    - Excellent computer skills including the ability to learn new computer software quickly
    - Intermediate level of Excel
    - Previous experience with Oracle a plus
    - Must be detail oriented and have strong analytical skills
    - High school diploma or equivalent is required

    Other info

    The role is open in a client-company of Sales Consulting. Our client is one of the world’s largest designers of in-store consumer experiences, including audio, visual, and interactive, scent, and voice and advertising solutions.

    * All the applications will be introduced in our database. Only the eligible candidates will be contacted. Thank you for your interest!