Support Engineer

Employer: Heaven Solutions
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Iasi
  • Updated at: 23.03.2018
    Short company description

    Our heart and foundation have always been our people. They are what makes Heaven Solutions a competent counterpart for a long-term partnership.
    Heaven Solutions is a fast growing technology company with offices in USA, Finland, Germany and Romania. Our core competencies are business and IT alignment and transforming IT in a strategic asset. Our customer list includes industry leaders and role model companies. Our core values are trust, transparency and honesty. Given this foundation, we consider each day a new challenge and strive for continous improvement and innovation.


    - Structured approach for continuous integration
    - Windows operating systems, Desktop & Server (Windows XP)
    - SQL, Microsoft SQL Server (From 2005) incl. SQL Management Studio
    - IP, HTTP, (S) FTP, HTML, XML, and more. (Internet) techniques
    - Active Directory, LDAP, UAC, ODBC, COM, and more. Microsoft techniques
    - Citrix, Terminal Services, Thin Client Networks, Novell, VMWare
    - WLAN, VPN, WPA, VM, heterogeneous networks
    - Oracle, Access databases


    Your challenges are our responsibilities:

    - Find solutions for problems/requirements for end customers, company services and other departments
    - Offer support for difficult problems, remote maintenance
    - Find specific solutions for institutional clients (military, clinics, shopping malls, training companies)
    - On the basis of these specific solutions, collect future requirements and identify industry-based trends
    - Create & maintain sample databases for development, test & end product
    - Conduct conceptual extensions & adapt installation variants
    - Carry-out development-intensive preliminary tests, set up & administer test systems
    - Provide technical documentation, check or support authors
    - Develop simple, partly automated tools for test, operation & end users
    - View & validate special database tools
    - Work with interface partners such as product management, test, training, support, manufacturing or other development departments.

    Other info

    What we facilitate:
    - You'll be welcomed by and will be working with a young, enthusiastic and open to ideas team
    - Business travels in a multicultural environment
    - Continuous development if you what to be a serious player
    - Language courses to improve German.