Renewals Representative Iberia (with Spanish)
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Veeam is the global leader in Cloud Data Management – a trusted provider of back-up solutions that protect cloud data and keep the world moving. Our best-in-class product, a net promoter score of 3.5x the industry average, and our big-name client base provide the perfect foundation for smart, driven but humble people to win and grow their careers. We’ve retained the agility of a start-up where everyone is heard and supported, but our evolution into a billion-dollar company continues to bring new opportunities to be Veeamazing – all in an open, inclusive and diverse culture where our success means people can keep it real.Requirements
Exceptional verbal and written communications skills.
•Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter.
•Experience compiling, querying, analyzing and reporting data.
•Exceptional organizational skills with the proven ability to prioritize and complete multiple tasks to meet deadlines and quotas.
•Ability to adapt to changes in roles and responsibilities.
•Bachelor’s Degree required (A combination of education and experience will be considered).
•Previous sales experience representing a high technology product or service with demonstrated ability to meet or exceed a sales quota (preferable).
•Language requirements: English and Spanish at an advanced leve
The Renewal Representative is responsible for handling renewal sales.
DUTIES AND RESPONSIBILITIES
•Monitors the funnel of expiring agreements in SMB (small and medium business) segment, contacts customers anywhere from 30 days to 6 months (depending on product) in advance of expiration, and provides a proposal/quote to the customer/partners for the continuation of their support and products.
•Monitors proposals/quotes outstanding to customers to ensure that sales are closed
•Interacts and collaborates externally with partners and end users and internally with the Veeam sales team.
•Handles customer inquiries by explaining the provisions and benefits of the proposed plans; up-sells and upgrades products.
•Actively pursues the list of lapsed customers, end users and channel partners to sell reinstated products.
•Tracks proposals/quotes outstanding, orders received, the rate of renewals, and the current forecast for reporting to management.
•Generates quotes and assures that contracts contain appropriate terms and conditions for maintenance renewals selected by the customer.
•Assists in negotiation of contracts or maintenance agreements.
•Performs other duties as assigned