VoIP Engineer 2nd Line

Your day to day:

• Operate latest technology services of Unified Communications / Voice over IP solutions for global enterprise customers.
• Ensure high availability and optimal performance of all aspects of customer’s services.
• Improve and optimize existing ways of working and deliver services of high quality.

• To manage and resolve 2^nd Line incidents, deliver technical support for network applications and systems.
• Notifying customers of service affecting events and alarms. Prepare major incident reports for use by problem and incident management.
• Collaborate with colleagues to resolve complex technical incidents.
• Working to defined SLAs and KPIs
• To support in documenting specific procedures/ work instructions required for daily activities.

• Voice over IP knowledge or experience.
• IP networking – good grasp of networking concepts (what happens inside of a network, different network elements, protocols and equipment)
• Knowledge of VoIP protocols such as: SIP, SS7, SIGTRAN, RTP, etc.
• Experience with troubleshooting networking issues as well as deploying new services and devices
• English proficiency
• University degree

• Cisco Unified Application
• Call Manager and Presence Servers.
• VMWare, Vagrant 
• Networking, CCNA, CCNP, CCNA
• Linux 

• Work from Home – You can get to work remotely from anywhere you choose!
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus 
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of an technology changing company