Live Chat Support Representative with Croatian/ Serbian

Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

For one of our clients, an outsourcing company, global leader in the customer experience industry we are looking for a Live Chat Support Representative. The Live Chat Support Representative will be working full time from the office, in Cluj Napoca.

Requirements:

- Proficient or bilingual in Croatian or Serbian and English.
- HighSchool Graduate or equivalent.
- Proficient in Microsoft Office Suite.
- Familiarity with ticketing systems.
- Proactive, self-motivated, and solution-oriented.
- Previous experience in a related field is an advantage.

- Communicate with existing customers via emails, tickets, and chat to resolve inquiries.
- Provide information about clients to existing customers and prospects via email, ticket handling, and chat in a manner that closes cases effectively.
- Ensure secure and enhanced client retention, contribute to excellent customer support, and identify/promote appropriate products and services.
- Recognize, record and effectively resolve all complaints.
- Handle all customer contacts efficiently and effectively.
- Deliver high-quality service by adhering to given processes and procedures.
- Update customer database and document activities.
- Report common issues to the support team for further escalation.

Only eligible candidates will be contacted in a maximum of 2 weeks. All information will be treated as strictly confidential.

• Bonus de performanta
• Bonus la angajare
• Prima pentru relocare
• Abonament medical
• Abonament la sala sport
• Training-uri
• Cursuri
• Decontarea transportului
• Tichete de masa