L1 Service Desk Analyst with Spanish

VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

Responsibilities

Key accountabilities and decision ownership:

 Takes internal customer calls,
 Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
 Collects data for internal reporting.
 Ensures service level agreements’ fulfilment;
 Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements

Requirements:

Core competencies, knowledge and experience:

 Team working skills
 Understanding of solutions and correct management of problem solution
 Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
 Socially skilled
 Self-awareness.
 Team worker with collaboration
 Understanding of client's issues
 Flexibility
 Analysis and problem solving



Language requirements:



 Spanish (C1 or above)
 English (B2 or above)



Must have technical / professional qualifications:



Is familiar with and can explain the below concepts. Prior work experience is desirable.
 Knowledge of Active Directory
 Operating Systems Knowledge
 Office Automation Software knowledge
 Servers, files, folders knowledge
 Knowledge of Antivirus and



Antimalware tools:



 Wireless Devices (Blackberry,
Windows Mobile, Symbian, Android)
Has used an IT Service Management tool (BMC Remedy or similar)