IT Service Desk Technician

Konem Invest is an HR Consulting boutique firm, with a team of passionate and enthusiastic experts.  Our clients enjoy the kind of personal service and price sensitivity we are able to offer as a small compan

- Completed studies in the IT sector or comparable education
- Practical work experience as an IT technician in 1st level support
- Very good and up-to-date knowledge in the area of Microsoft client architecture (hardware, software,operating system)
- Good knowledge in the area of Microsoft technologies, especially Azure Cloud, Active Directory, SCCM and Intune
- Knowledge in the area of network & server infrastructure is an advantage
- Ability to work independently, as well as being customer-oriented
- Fluent in German and English.

- Working in IT 1st level support and receive IT-relevant requests
- Process, document, and solve IT user requests (faults, service requests and demand requests) by telephone, e-mail, ticket system, or other defined communication channels in 1stlevel IT operations
- Provide supportin the client hardware and user lifecycle management, including the maintenance of assets
- Administration of the current Microsoft Azure Cloud Services according to predefined standards and processes in the context of 1s tlevel operations area