IT Technical Support Team Coordinator

Required Skills and Experience:

At least one year of proven experience as a Project Manager in IT Service Delivery. 🌐
Solid foundation in CCNA, Microsoft 365 Desktop Administrator, ITIL, including incident, problem, and change management. 💻
Demonstrated responsibility and ownership over projects and stakeholder relationships. 👑
Key Competencies:

Passion for providing proactive and exceptional customer service. ❤️
Excellent organizational skills, with the ability to multitask and work independently. 🧠
Positive attitude that motivates and energizes your team. ⚡
Creative in solving problems and innovative in approach. 🎨
Confident and proactive in communication, skilled in handling complex discussions. 🗣️
Hands-on experience in technical team leadership and people management. 👥
Strong ability to organize and prioritize to meet deadlines. ⏰
Self-motivated, highly organized, and driven to succeed. 🌟

Manage and organize tasks to ensure prompt and efficient response to technical support requests and incidents. 📋
Lead and resolve technical challenges, providing expert guidance and support to your team. 🛠️
Assess team performance using Key Performance Indicators, constantly aiming for excellence. 📈
Collaborate across departments to ensure smooth communication and coordination. 👥
Drive continuous process and technology improvements to enhance service quality. 💡
Oversee IT system maintenance and updates, ensuring top-notch security and efficiency. 🔒
Produce in-depth reports and analyses of team activities and performance. 📊
Lead in-depth incident cause analysis for critical IT infrastructure issues. 🕵️‍♂️
Analyze performance data to identify trends and areas for improvement. 🔍
Engage with project managers and higher-ups to refine IT infrastructure and services. 🤝

StarTech Team is a leading company in the IT field, boasting over 22 years of experience, specialized in providing comprehensive and customized IT services. Our team, comprising over 250 IT specialists, is dedicated to delivering innovative solutions focused on performance and security. We offer 24/7 IT support, with rapid and efficient response to client demands. We are recognized for our ability to minimize operational disruptions and for our quick response times to requests. Our commitment is to accelerate the success of our clients' businesses through high-quality IT consulting, audit, and training services. Join our team to be part of a dynamic and ever-evolving environment, where a passion for technology is valued and rewarded.

1900 - 2500 EUR

• Training-uri
• Cursuri
• Laptop