Senior Collection Specialist with French

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

• Fluent French and English is essential
• Prior collections / customer contact experience
• Experience working with a large, global finance team or BPO firm is an advantage
• Strong relationship management skills and ability to influence decision-making among senior
stakeholders within a matrixed environment
• Strong financial acumen and analytical thinking
• Strong working knowledge of SAP S4 accounts receivable capabilities
• Highly motivated and detail-oriented with an ability to take ownership and multi-task
• Proven success in collaborating with external clients as partners
• Excellent communication skills with the ability to challenge & collaborate
• Demonstrated ability to work effectively both independently and as a part of a team
• Excellent Google suite & MS Office skills

• Perform the day-to-day shared services collections function within the defined process
standards
• Proficiency in AR reporting including debtors aging, unapplied cash etc.
• Achieve daily, weekly and monthly targets as assigned by management and prioritizing the
collection of debt within the AR ledger
• Communicate with customers via verbal and email communication
• Resolve open cases with haste to enable timely reporting
• Perform internal investigation to support customer resolution of identified issues
• Use experience to support team leads in decision making process surrounding aged collections
from debtors
• Responsible for recording and performing internal investigation to support customer resolution
of identified issues
• Liaise with internal teams to understand if accounts should suspended / reactivated
• Calculate overdue interest in dunning letters, based on customer type
• Prepare and pass non-collectable debtors to litigation / third party team
• Work closely with the Credit Provider and Financial Controllers to follow the guidelines outlined
in the Credit Policy
• Research and respond to internal/customer inquiries, which may include but is not limited to
providing invoice copies and statements and updating system notes as required
• Resolve disputes by working with internal teams and/or the customer to verify information