Application Support

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Angajator: High-Tech Systems Software
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.01.2024
    Remote work: On-site
    Scurta descriere a companiei

    We are building an integrated ecosystem of healthcare software solutions, ready to respond to the needs and challenges that arise in this field. 

    Cerinte

    What we are looking for:

    • Good installation /configuration /troubleshooting knowledge of Windows operating systems.
    • Experience of working with desktop equipment, laptops, printers and other peripherals.
    • Basic knowledge of Networking (troubleshooting, VPN, wireless, etc.).
    • Excellent interpersonal skills and strong communication skills (both over the phone and in writing)
    • Ability to work in a team.
    • Ability to solve problems of non-technical users and manage difficult customers.
    • Ability to handle multiple problems at once.
    • Organized person, proactive and with prioritization skills, able to work independently.
    • Good conversational English level, proficient speaking skills preferably.
    • Desire to learn and deepen knowledge in SQL databases and other technologies.
    • Pharma & Healthcare background will be considered an advantage.
    • At least 1 – 2 years experience in a similar role.

    Responsabilitati

    What are you going to do:

    • Provide first-level technical support to end-users via various communication channels such as phone, email, chat for business applications in the company’s portfolio.
    • Respond to user inquiries, diagnose, and troubleshoot hardware, software, and network-related issues.
    • Document, track, and monitor incidents in a helpdesk ticketing system, ensuring accurate and timely resolution.
    • Collaborate with other IT teams to resolve cross-functional technical issues and contribute to knowledge sharing.
    • Educate users on basic troubleshooting techniques and best practices to improve system performance and prevent future issues while ensuring customer satisfaction.
    • Stay up to date with technological advancements and industry trends to provide effective support and suggest process improvements.
    • Contribute to the creation and maintenance of helpdesk documentation, including FAQs, knowledge base articles, and user guides.
    • Ticket escalation to next level support teams.
    • Perform other related duties/ tasks as assigned by superior/ management.

    Beneficii

    • Abonament medical
    • Abonament Bookster
    • Tichete de masa