Customer Support - night shift, fully remote

Mentor's is a head-hunting and direct search company specializing in management and sales positions.

Who you are:

 Excellent communication skills in English both written and spoken
 Customer service experience, ideally in a multi-channel contact centre environment dealing with high amounts of contacts.
 High level of competency with Office 365
 Great with customers, particularly with the ability to deal effectively and professionally with difficult customers.
 Excellent collaboration skills. Works seamlessly well in a close-knit team
 Strong ability to take ownership of issues and work as part of a team or individually to see problems through to their resolution.
 Loves to embrace new challenges and adapt to a regularly evolving industry
 Previous experience in the UK online gaming market is highly desirable, but not a prerequisite Providing top-class customer service across live chat, email and phone platforms (we value quality over quantity)

 Providing top-class customer service across live chat, email and phone platforms (we value quality over quantity)
 Resolving customer queries, escalate and work with other teams to provide a resolution, seeing the query through to the end.
 Keeping up to date with internal updates, training and external factors which may affect our customers.
 Communicating ways to put the customer at the heart of what we do and in doing so, improving their online experience and satisfaction.
 Keeping our customers information up to date, in line with regulatory and legislative requirements
 Collaborating with multiple disciplines within the company to achieve resolutions both industry-related and on a customer level
 Conducting competitor research
 Night shift, fully remote ( 12.am to 9.am )

What we offer:

 Competitive salary above industry standard
 Full onboarding / training package for all aspects of the role, with continuous training and development.
 Regular performance-based bonuses
 Referral bonuses
 Meal vouchers
 Night hours supplement (+25% of base rate)
 Weekend supplement (+10% of base rate)
 Private medical subscription
 We believe strongly in professional development. We prefer to hire internally for new roles and give our best performers a chance to shine.