Customer Support - night shift, fully remote

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Angajator: Mentor's Search
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 27.11.2022
    Scurta descriere a companiei

    Mentor's is a head-hunting and direct search company specializing in management and sales positions.

    Cerinte

    Who you are:

     Excellent communication skills in English both written and spoken
     Customer service experience, ideally in a multi-channel contact centre environment dealing with high amounts of contacts.
     High level of competency with Office 365
     Great with customers, particularly with the ability to deal effectively and professionally with difficult customers.
     Excellent collaboration skills. Works seamlessly well in a close-knit team
     Strong ability to take ownership of issues and work as part of a team or individually to see problems through to their resolution.
     Loves to embrace new challenges and adapt to a regularly evolving industry
     Previous experience in the UK online gaming market is highly desirable, but not a prerequisite Providing top-class customer service across live chat, email and phone platforms (we value quality over quantity)

    Responsabilitati

     Providing top-class customer service across live chat, email and phone platforms (we value quality over quantity)
     Resolving customer queries, escalate and work with other teams to provide a resolution, seeing the query through to the end.
     Keeping up to date with internal updates, training and external factors which may affect our customers.
     Communicating ways to put the customer at the heart of what we do and in doing so, improving their online experience and satisfaction.
     Keeping our customers information up to date, in line with regulatory and legislative requirements
     Collaborating with multiple disciplines within the company to achieve resolutions both industry-related and on a customer level
     Conducting competitor research
     Night shift, fully remote ( 12.am to 9.am )

    Alte informatii

    What we offer:

     Competitive salary above industry standard
     Full onboarding / training package for all aspects of the role, with continuous training and development.
     Regular performance-based bonuses
     Referral bonuses
     Meal vouchers
     Night hours supplement (+25% of base rate)
     Weekend supplement (+10% of base rate)
     Private medical subscription
     We believe strongly in professional development. We prefer to hire internally for new roles and give our best performers a chance to shine.