Client support - Spanish

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

The ideal candidate:

• Knowledge of Spanish language at a medium - advanced level (B2-C1), writing and speaking
• Knowledge of English language at a basic-medium level (B1), writing and speaking
• PC and MS Office skills
• Good communication and customer relations skills;
• Problem-solving skills, eagerness and easiness to find solutions to customers’ problems;
• Ability to quickly react to customer requests;
• Good time-management skills;
• Proactive
• Manages the relationship with the client by monitoring the allocated communication channels
• Willingness to search for required information from customer with a strong focus on solving client’s requests

Responsibilities:

• Promptly answers to customers’ requests regarding reported problems: phone, email and chat.
• Assist consumers, partners, and professionals with pre-sales, order management, and technical issues through email, chat and phone support
• Handles both simple and complex troubleshooting issues via the telephone and email, addressing both hardware and software related issues
• Multitasking through multiple systems while troubleshooting with customers
• Effectively communicates technical information with customers
• Diagnoses and provides a path to resolving technical issues
• Report and escalate new customer issues
• Advise and provide proper solutions for all channels enquires
• Use guidelines provided and own initiative to decide if a problem / query should be escalated.
• Promote a positive image of the organization by all channels of communications.
• Create and maintain effective working relationships with colleagues.
• Asks the client for information (documents, print screens) for a better understanding of their problems;
• Administrative activities in client management: input of cases into customer management platform, other administrative activities regarding case management and of documents received from customers;
• Demonstrates the understanding of the clients' business needs and keeps clients' satisfaction degree high

Benefits:
- Schedule: 5 days shifts between Monday- Saturday, 10-19
- 9h/ day with 1 h lunch break
- Salary range competitive + 300lei work from home bonus if any
- Working during legal holidays in Romania and in compensation having free days during legal holidays in Spanish(or compensation with 200% payment).
- Overtime payed 175% (not required until now)
- 15% bonus for having shifts in weekends (ex: working from Tuesday – Saturday).