Customer Support specialist with German
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Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.
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What makes you special:
· Fluency in German and English;
· Bachelor's Degree or Master's Degree;
· At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance
· Medical Background or Experience on Medical/ Pharmaceutical Projects is a plus.
· Good communication skills (both written and verbal);
· Computer literacy (MS Office, Internet, ticketing systems);
· Customer service oriented approach;
· Effective at problem solving (troubleshooting skills).
Key responsibilities include:
· Acting as a first point of contact for customer service via email and phone;
· Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
· Answering technical questions related to medical equipment;
· Completing the requests regarding the products replacements as per the client's needs;
· Processing specific reports regarding the day-to-day activity;
· Actively participating in process improvement initiatives.
What's in it for me?
Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
Great career opportunity with a leading international outsourcing company.
Opportunity of personal development in a multinational working environment.
Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employees’ needs.
Relocation assistance to help you settle in.