Customer Support Representative - Bulgarian

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.

Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timisoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. 

Our responsibility goes far beyond business. We're independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.

Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.

Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timisoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. 

Our responsibility goes far beyond business. We're independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.

Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

- C1 or native language level (verbal & written) for Bulgarian
- B1 / B2 or higher English language level (verbal & written)
- Basic Knowledge in MS-Office (Excel, Word, Outlook)
-  High sense of responsibility, patience, urgency and customer sup-
port
- Flexible and driven to solve customer's requests
- Ability to work under pressure and good team engagement
- Confident and willing to learn
- Very good communication skills (empathy; active listener, etc.)
- Proactive and responsible in finalizing all assigned tasks
- Willingness to work in shifts
- Previous customer support experience is a plus
- Experience with social media like e.g. Facebook, Twitter is a plus

Provide information and assistance to customers from various
backgrounds via inbound/ outbound calls/ emails/chat/ social media
(for e.g. Facebook, Twitter, LinkedIn, WeChat, etc.).
- Answer, escalate and follow up all requests in order to ensure
proper response and quality of service.
- Register all details related to customer interactions in the data
base and update the knowledgebase.
- Be the image of the company and follow the company's Internal
Regulations, policies as well as the service's work instructions and
processes.

- Fulfill additional assignments (for e.g. support for other col-
leagues/ countries / locations/ new services/ satisfaction surveys).
- Meet the service key performance indicators.

- Get involved in the continuous development and improvement of
processes and service.