Data Core Analyst

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

With these skills you are a great candidate:
• Degree in telecommunications or similar, with 5+ years of experience.
• Very strong end to end data service performance engineering experience
• Good knowledge of the evolution of the Core Network into the virtualised, cloud/containers and network as a platform world
• Solid knowledge of NW design / architecture and CORE NW experience
• Very good knowledge of data analytics tools and techniques
• Ideally operational experience
• Results orientated and strong performance & customer orientation
• Ability to work across multi-functional and cultural boundaries to deliver results/change
• Good stakeholders management and established networking or closeness with other engineering domains, also deeply impacting performance such as transmission, radio, etc.

With these activities you will have a great impact on our business:
• Use centralised datalake and tools to bring reading and understanding the customer experience to new levels, using data analytics tools and techniques.
• Extract relevant customer experience information from all relevant systems and teams, also technical info from the network functions. Convert it into knowledge to be used to support the team's activities.
• Compare service and commercial performance standards to actual performance. Identify deviations from standards and next steps for those. This includes the sharing with commercial teams of any relevant CCX findings.
• Discover and document best practices that optimise and maximise CSX/CCX. This includes both the selection of key Core performance features per network function and vendor -also best software levels- and the optimal parametrisation. Should include E2E architectural topics too. Share Core performance maximisation best practices with relevant stakeholders and drive its implementation.
• Be the point of contact for investigation of deviations from the CSX/CCX performance standards and lead the resolution of Core-related actions. Inputs to this includes the monthly performance forums, ad-hoc requests and ultimately self-generated knowledge.
• Define the performance standards for both customers and Core network functions (considering both CSX and local CCX)
Advocate and develop those performance standards through being involved in both the solution definition and the acceptance stages, as well as the vendor selection and PoC stages if applicable
Provide troubleshooting support to the delivery teams in case of deviation from standards at delivery acceptance stage. Then update standards with lessons learned.
• Identify network needs based on knowledge from all the team’s and key stakeholders performance activities. Feed them back to the Development teams in a useful manner. Advocate and drive the inclusion of those needs in plans and budgets.

Sounds like the perfect job? We’ve got even more to offer:
• WFH - Hybrid approach
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of and technology changing company
• Flexible Vacation – Take time off when you need it, we trust you!
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