IT Helpdesk Specialist with German

Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for a broad range of markets and applications such as apparel, automotive, building interiors, building materials, healthcare, energy, filter media, shoe and leather goods as well as specialties. The Business Group generated sales of 890 million euros in 2019. Today, Freudenberg Performance Materials has 35 production sites around the world in 15 countries and has some 5,500 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success. The company is a Business Group of Freudenberg. Last year, the Freudenberg Group employed more than forty-nine thousand people in some 60 countries worldwide and generated sales of more than 9 trillion euros.
Responsibilities:

• Provide first level support for all users with hardware, software and application issues
• Ask customer targeted open-ended questions to quickly understand the root of the problem
• Maintain inventory of all equipment, software and software licenses
• Assist with on-boarding of new users
• Install, test and configure new workstations, peripheral equipment and software
• Document all implemented solutions
• Properly escalate unresolved issues to appropriate internal teams
• Offer remote support to allocated users
• Manage users and rights in Active Directory
• Provide prompt and accurate feedback to customers

• Bachelor in IT is preferred
• Minimal experience in a similar position
• Good understanding of computer systems and networking
• Very good knowledge of Windows 7,8 or 10
• Basic knowledge of Remote Access
• Systems/VPN
• Fluent in German and English
• Excellent problem-solving and communication skills
• Highly self-motivated